DYI Shipping Policy

Order Processing

Orders for in-stock merchandise are typically processed within 1–3 business days, excluding weekends and holidays.

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear after the shipping confirmation is sent.

Processing times may be extended during product launches, holidays, promotional periods, or other times of unusually high order volume.

Preorders

Items marked Preorder are expected to begin shipping on or around the estimated date shown on the product page.

Our first drop is currently expected to begin shipping September 14, 2026.

The shipping date displayed is an estimate and may change due to production, quality-control, carrier, or supply-chain delays. If the estimated shipping date changes materially, we will notify affected customers by email.

When an order contains both preorder and in-stock merchandise, the full order may be held until all items are available to ship. We may also ship items separately at our discretion and at no additional shipping charge to the customer.

U.S. Shipping

We currently ship throughout the United States.

Standard Shipping

Estimated delivery after shipment:

3–7 business days

Your total delivery time includes both order processing and carrier transit time.

Expedited Shipping

When available, expedited shipping options and rates will be displayed at checkout.

Expedited shipping shortens carrier transit time but does not eliminate order-processing time. Expedited delivery is not available for every address, preorder, or high-volume launch period.

Shipping Rates

Here are two good approaches:

More competitive launch policy

• Free standard U.S. shipping on orders of $100 or more
• Flat-rate standard shipping of $8 on orders below $100

More premium and customer-friendly

• Complimentary standard shipping on all U.S. orders

Alo currently offers free shipping on all U.S. orders, while Lululemon also offers complimentary standard shipping. Matching that is attractive, but with a smaller first drop, the $100 threshold may protect your margins while still feeling reasonable.

Delivery Estimates

Delivery dates are estimates and are not guaranteed.

Carrier delays may occur because of severe weather, holidays, service interruptions, incorrect or incomplete addresses, and other circumstances outside DYI’s control.

Business days do not include weekends or federal holidays.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order. Once an order enters processing or has shipped, we may be unable to change or redirect the delivery address.

If you notice an address error, contact us immediately at [customer-service email]. We will make reasonable efforts to assist, but an address change cannot be guaranteed.

Multiple Shipments

Orders containing multiple items may arrive in more than one shipment.

You will receive separate tracking information for each shipment when applicable. You will not be charged additional shipping fees when DYI chooses to divide an order into multiple shipments.

Tracking Your Order

When your order ships, you will receive an email containing a tracking link.

Tracking may take up to 24 hours to update after the carrier receives the package.

Packages Marked Delivered

Carriers may occasionally mark a package delivered before it physically arrives.

If your tracking information shows Delivered but you have not received your package:

1. Wait 24 hours.
2. Check around the delivery location, mailbox, front desk, parcel locker, or building office.
3. Ask household members or neighbors whether they accepted it.
4. Contact the carrier using your tracking number.

Lululemon similarly asks customers to allow 24 hours before reporting a package that shows as delivered but cannot be located.

If the package is still missing after completing these steps, contact us at [customer-service email] with your order number and tracking details.

DYI will review eligible missing-package claims, but we are not responsible for packages lost or stolen after confirmed delivery to the address entered at checkout.

That last sentence is protective, but you may want to soften it operationally by replacing lost orders once as a customer-service courtesy.

Lost or Delayed Packages

If your order has exceeded the estimated delivery window and tracking has not updated, contact us at [customer-service email].

We may ask you to allow additional carrier investigation time before issuing a replacement, refund, or other resolution. Lululemon similarly directs customers to seek support when delays extend beyond the stated delivery timeline.

Damaged Packages or Missing Items

Please inspect your order promptly after delivery.

Contact us within seven days of delivery if:

• your package arrives damaged;
• an item is missing;
• you received the wrong item; or
• a product arrived damaged or defective.

Include your order number and clear photographs of the package and merchandise so we can assist you.

P.O. Boxes and Military Addresses

Standard shipping may be available to P.O. boxes and APO, FPO, or DPO addresses. Expedited shipping may not be available, and transit times may be longer.

Lululemon currently advises that expedited delivery cannot be guaranteed for P.O. boxes and that military-address transit can take substantially longer.

International Shipping

I would leave this section off until you know exactly which countries, carriers, taxes, and duties Shopify will support.

When you are ready, use language like:

International shipping availability and rates are displayed at checkout. Customers are responsible for any applicable duties, taxes, customs fees, or import charges unless otherwise stated at checkout. International delivery estimates may vary and do not include customs-processing time.

Alo’s current policy advertises free international shipping above a threshold but excludes taxes, duties, and international processing from that offer.

Order Changes and Cancellations

We begin processing orders quickly and cannot guarantee that an order can be changed or canceled after it is submitted.

Contact [customer-service email] as soon as possible. If the order can no longer be modified, you may return eligible merchandise after delivery in accordance with our Return and Refund Policy.