Refund policy

DYI Return & Refund Policy

We want you to feel confident in every DYI purchase. Eligible merchandise may be returned within 30 days of delivery for a refund, exchange, or store credit, subject to the conditions below.

Return Eligibility

To qualify for a return, merchandise must be:

Unworn, unwashed, and unaltered
Free from stains, makeup, deodorant, odors, pet hair, and other signs of wear
Returned with all original tags attached
In its original, resalable condition
Accompanied by the original order number or proof of purchase
Submitted for return within 30 days of delivery

We recommend trying on activewear over clean undergarments and taking care to avoid contact with makeup, lotion, deodorant, and self-tanner.

Items That Cannot Be Refunded

Items returned without tags or in worn, washed, damaged, excessively dirty, or otherwise unsellable condition are not eligible for a refund.

DYI reserves the right to decline a return that does not meet the conditions of this policy. In certain circumstances, and at our sole discretion, we may offer store credit instead of returning the item to the customer. Any shipping charges or deductions associated with an ineligible return may be deducted from the credit issued.

Please do not send merchandise back without first submitting and receiving approval for your return request.

Refunds

Once your return is received, it will be inspected before a refund is approved.

Approved refunds will be issued to the original form of payment. Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution.

Original shipping charges are nonrefundable. Any applicable return-shipping fee will be deducted from the refund unless the product arrived damaged, defective, or incorrect.

Exchanges

Exchanges are subject to product and size availability.

To request an exchange, submit your request through our online returns portal. After the request is reviewed and approved, you will receive instructions for returning your original item.

An exchange is not guaranteed until the return request has been approved and the replacement item has been reserved or processed. When the requested item is unavailable, you may choose another eligible item or receive store credit or a refund under this policy.

Preorders

Preorder merchandise may be returned within 30 days after it is delivered, provided it meets all return eligibility requirements.

Orders cannot be modified or canceled once fulfillment has begun. Any preorder cancellation rules displayed on the applicable product page at the time of purchase will also apply.

Final Sale Items

Gift cards and merchandise clearly marked Final Sale are not eligible for return, refund, or exchange, except where required by law.

Sale merchandise that is not marked Final Sale remains eligible under the standard return requirements.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

Contact us within seven days of delivery if an item arrives damaged, defective, or incorrect. Include your order number and clear photographs of the issue so we can make it right.

Normal wear, improper care, accidental damage, pilling caused by friction, and damage resulting from washing contrary to the garment’s care instructions are not considered manufacturing defects.

Return Shipping

Customers are responsible for return-shipping costs unless the item received was damaged, defective, or incorrect.

We strongly recommend using a trackable shipping method. DYI is not responsible for returns that are lost or damaged in transit.

Gifts

Eligible gifts may be returned for store credit when accompanied by the order number or gift receipt. Refunds cannot be issued to anyone other than the original purchaser.