Shipping & Returns

We want you to be completely satisfied with your purchase from DYI

 

Shipping Method  Minimum Purchase Total Shipping Cost

Every Day Free Shipping
7-10 Business Days

$150 Free

Standard USPS First Class Mail
7-10 Business Days

None $8.95
UPS Ground
3-5 Business Days
None Cost is dependent on weight, carton size & location
UPS Next Day Air Saver
1-2 Business Day
None
Cost is dependent on weight, carton size & location

 

Standard Shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse. 

International Shipping – for specifics on shipping internationally, please email hello@shopdyi.com.

Delivery times are not guaranteed but are our best approximation. Shipments occur only on weekdays. Shipping is subject to change and will be determined at the time of order.

Questions or Concerns regarding your order, please email hello@shopdyi.com.

DYI is NOT responsible for:

  • Delays with US Postal Service or UPS shipping
  • International Duties or Customs Charges
  • Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:

     

    Return Conditions:

    Items must follow the criteria below or the returned items will not be accepted

    • All items must be unworn, unwashed, and have the tagged attached.
    • Any item that is FINAL SALE is not eligible for return or exchange.  Why?  We love to give you great product and a great deal!  When we put items on sale, these items are not available for return or exchange.
    • Face Masks, Hair Items, Cosmetics & Drinkware are also ineligible for return or exchange due to health safety reasons.

      

    Full Priced Items: 

    •  All full priced items (except for Face Masks, Hair Items, Cosmetics, & Drinkware) can be returned or exchanged within 60 days of purchase. After 60 days, we are unable to return or exchange your order.
    • If returning, please note, the shipping cost will be deducted from your refund.  If exchanging for another size or item please indicate that on the return request and the returns' shipping cost will be free.
    • Please use the following link to create your return label: https://returns.shopdyi.com

     

    Return Address:

    DYI LLC
    620 W 6th Street
    Houston,Texas 77077

    • Please make sure your order has met the listed criteria.
    • Your return must include the order number and reason for return. 
    • Please note it can take up to 5 business for us to process returned items
    • If you are eligible for a refund, please allow 5-7 business days for funds to appear in your bank account.

     

    Items received after 30 days of the original purchase will be eligible for exchange only.


    *All items purchased at final sale will not be eligible for return. No exceptions.*