Return or Exchange?

We want you to be completely satisfied with your purchase from DYI

Return Conditions: 

Items must follow the criteria below or the returned items will not be accepted

  • All items must be unworn, unwashed, and have the tagged attached.
  • Any item that is FINAL SALE is not eligible for return or exchange.  Why?  We love to give you great product and a great deal!  When we put items on sale, these items are not available for return or exchange.
  • Face Masks, Hair Items, Cosmetics & Drinkware are also ineligible for return or exchange due to health safety reasons.

  

Full Priced Items: 

  •  All full priced items (except for Face Masks, Hair Items, Cosmetics, & Drinkware) can be returned or exchanged within 60 days of purchase. After 60 days we are unable to return or exchange your order.
  • Please use the following link to create your return label: https://returns.shopdyi.com

 

Return Address:

  • Please make sure your order has met the listed criteria.
  • Your return must include the order number and reason for return.

 

DYI LLC

620 W 6th Street 

Houston,Texas 77077

 

  • Please note it can take up to 5 business for us to process returned items
  • If you are eligible for a refund, please allow 5-7 business days for funds to appear in your bank account.

 

Items received after 30 days of the original purchase will be eligible for exchange only.


* All items purchased at final sale will not be eligible for return. No exceptions. *